FAQ's
This section should answer the majority of questions you may have about our website .If you cannot find the answer you are looking for, please do not hesitate to contact us directly and we will be happy to assist you.
Frequently Asked Questions:
How do I register as a new customer on your website?
Click "Register" and then complete all the required fields.
We have tried to ask you for the minimum required information to help save you time.
should take no more than a couple of minutes.
Why do I have to register before confirming the order?
We very much hope that you will want to shop with us again and again. And we want to make this as easy and quick for you as we can.
By registering an account, this will allow you to place orders and checkout more quickly in the future.
It will also allow you to store delivery addresses, check you order history, and also receive regular updates on our latest offers and news.
Registering will also allow us to send personalized offers just for you.
I have forgotten my password. What do I do?
Please visit the Log-In/Register page.
Click "Forgot Password?", enter your registered e-mail address and click then "Change Password".
You will receive an email with a link to reset your password.
Please follow the instructions in that email and you will be able to change your password
How can I add/ update my information, like Email address, phone number and etc.?
To add/ update your information, please visit My Account home page and change the relevant fields.
How do I place an order?
- If you are a new customer, please register by providing your details on the "Register" page
- Otherwise, enter your registered e-mail and password and log in
- Find the products you want, choose your quantities and "Add to Cart"
- When you are finished shopping, click on the shopping cart icon in the top right corner of the page.
- Click on "Checkout"and follow the instructions. You should be finished in a few minutes!
How do I amend/delete an item from my cart?
This can done easily in the Shopping Cart or Checkout.
If you want to change the quantity of an item, simple press the up or down buttons next to the quanity box to increase or reduce the number of that item
If you want to remove a product completely, just click the Trash button next to the item.
I've placed my order but I want to cancel it later, how can I do it?
You can contact us directly on +971 56 965 7840 and we will cancel the order for you. Please make sure you have your order number ready if you do contact us.
Do you have a minimum order and how much are your delivery charges?
Our minimum order value for Ajman is AED30 (Free Deliver)
Our minimum order value for Abu Dhabi is AED200 and delivers after a week
Our minimum order value for Dubai is AED150 + AED 25 delivery charge
Our minimum order value for Fujairah is AED150 + AED 25 delivery charge
Our minimum order value for Ras al-Khaimah is AED150 + AED 25 delivery charge
Our minimum order value for Sharjah is AED60 + AED 15 delivery charge
Our minimum order value for Umm al-Quwain is AED150 + AED 25 delivery charge
What are the times available for delivery?
We delivery every day from 8:00 am to 12:00 am
To make things more convenient for you and to help you manage your time, you can choose your preferred delivery slot during the checkout process.
For more details please see the Delivery Information page
How can I contact you for help?
You can contact our customer care department from 9:00 am until 11:00 pm every day via any of the following:
Phone:+971 56 965 7840
Email: pakgroceries@gmail.com
What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit card on the website
- Cash on delivery
Which Credit/Debit card m-b-15s to you accept?
We currently accept the following cards:
- VISA
- Mastercard
Is your website secure for credit card m-b-15 transactions?
Yes, you can be 100% sure that our website is safe for credit card transactions. We have partnered with very trusted partners to handle your payments in the most secure manner.
Can my delivery address be different from my billing address?
Yes, it can. You can choose any delivery address
Can I use my mobile phone for ordering online?
Although we think you may be more comfortable placing large grocery orders on a desktop computer, you can of course use your mobile to order. The process is exactly the same.