Frequently Asked Questions: This section should answer the majority of questions you may have about our website. If you cannot find the answer you are looking for, please do not hesitate to contact us directly and we will be happy to assist you.
Frequently Asked Questions
How do I place an order?
- Find the products you want, choose your quantities and "Add to Cart"
- When you are finished shopping, click on the shopping cart icon in the top right corner of the page.
- Click on "Checkout"and follow the instructions. You should be finished in a few minutes!
How do I amend/delete an item from my cart?
This can done easily in the Shopping Cart or Checkout.
If you want to change the quantity of an item, simple press the up or down buttons next to the quanity box to increase or reduce the number of that item
If you want to remove a product completely, just click the Trash button next to the item.
I've placed my order but I want to cancel it later, how can I do it?
You can cancel your order at any time before your delivery is out for delivery.
Simply log-in, go to My Account > My Order History.
Select the order you wish to cancel.
If you are still able to cancel your order, you will see a 'Cancel' button.
Simply press the 'Cancel' button.
Alternatively, you can contact us directly on +971569657840 and we will cancel the order for you. Please make sure you have your order number ready if you do contact us.
For more information about cancelling orders, please visit the Delivery Information section
Do you have a minimum order and how much are your delivery charges?
For specific pricing based on your emirate, please reach out to us at +971 56 965 7840 regarding minimum order values.
What are the times available for delivery?
We delivery every day from 8:00 am to 12:00 am
How can I check my order status?
Contact us on +971 56 965 7840 and we will update you with your order status. Please do have your order number ready if you contact us.
Where do you deliver?
We deliver all over UAE
How can I contact you for help?
You can contact our customer care department from 7:00 am until 1.00 am every day via any of the following:
Phone: +971 56 965 7840
Email: pakgroceries@gmail.com
Chat: Click on the Chatbox on any of page of the website to talk to us in real time
What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit card on the website
- Cash on delivery
Which Credit/Debit cards do you accept?
We currently accept the following cards:
- VISA
- Mastercard
Is your website secure for credit card transactions?
Yes, you can be 100% sure that our website is safe for credit card transactions. We have partnered with very trusted partners to handle your payments in the most secure manner.
Can my delivery address be different from my billing address?
Yes, it can. You can choose any delivery address as long as it falls within our delivery locations.
Can I use my mobile phone for ordering online?
Although we think you may be more comfortable placing large grocery orders on a desktop computer, you can of course use your mobile to order. The process is exactly the same.